If your area has been stricken by a storm, earthquake or another natural disaster, it is likely that you will need water damage cleanup since this is one of the most common sources of home damage.
One of the significant issues with any environmental calamity is that it either involves enormous amounts of water (such as in floods) or it destroys your water pipes which cause flooding in the home.
Either way, your property soon becomes a mess in dire need of water damage restoration rescue. The thing about damage from water is that virtually always happens in places you can’t see at the worst possible time.
However, our water damage experts are capable of providing you with excellent services when you encounter one of these water-related issues:
- Plumbing problems
- The buildup of water in hidden areas
- Issues related to the weather
- Natural disasters
- Faulty appliances
- HVAC malfunction
- Leaking pipes
For fellow San Diegans it’s easy to read this and think that you only need water damage assitance after a natural disaster hits. In reality, even a small leak can lead to massive problems if you fail to catch it in time.
Should I be concerned about mold?
When you suffer water damage on your property, one of the biggest concerns you must deal with is mold contamination. Even insurance policies point out that it is the sole responsibility of the property owner to act immediately and prevent further damage once they notice water intrusion. The best solution is hiring a full-service disaster restoration service, like Resicom. We have the skills, expertise and resources to handle mold and other microbial contaminants.
Mold generally takes about 48 to 72 hours to grow after water is cleared from a property. We have a drying process that stops microbial growth, and we take responsibility to protect your property from bacteria and mold.
Is it OK to keep your equipment running or do I need to do something with it?
It is best to leave the equipment running until the job has been completed, since it can run for days without suffering any problems. The service technicians will check the equipment and job progress every day and will take care of any problems with the equipment.
If you smell or hear anything that isn’t normal, you should unplug the equipment, and contact us immediately at (858) 227-9700. You can inform us if you want to use a room where the equipment is running, and we will make accommodations.
How will you know when everything is dry?
To check for accurate moisture content in different types of building materials, we use cutting-edge digital moisture meters. Some materials can be difficult to dry, since they can take on more water than others. You can ask the service technicians to show you the progress made daily in the drying process. We are happy to teach our customers about our drying process.
The equipment you have running is making the air feel muggy; can I open a window or door to let in fresh air?
After all standing water is removed from the property, the drying equipment will:
- Increase evaporation in areas where water was absorbed
- Remove moisture in the air with powerful dehumidifiers
Sometimes the rate of dehumidification will be out of sync with the rate of evaporation, but we will be constantly monitoring the entire process, to check if we can take advantage of low humidity outside. However, the rate of evaporation depends on the temperature, so letting in outdoor air to cool a room may cause delays in the drying project.
Can you also take care of the repairs? What if we want to do the repairs? What if we want to remodel or upgrade at the same time?
The most important part of water damage is an effective and swift drying process. Once the dry-out is completed by our certified and trained technicians, you can discuss repair options with us. Most people prefer to handle repairs themselves, but it is advised to always get repairs done by professionals, and you can trust the professionals at Resicom Building & Restoration to handle all repairs on your property.
We work with licensed and insured local tradesmen and subcontractors and can restore your property completely. We also offer emergency restoration services and will arrive on-site quickly to finish the job.
Will my insurance company cancel me now that I have made a claim?
Insurance claims are like your driver’s license points. Frequent claims made by you, may give the impression that you don’t care of your property, or you are ‘accident prone’. This may cause insurance companies to increase your premiums, or even cancel your policy. Accidents can happen at any time, and the main purpose of insurance is to protect against them. However, we would advise against making against a lot of claims in a short period.
Making one insurance claim in a period of 2 to 3 years isn’t alarming, but the financial impact can hurt you. Therefore, it is recommended that you discuss this issue with your insurance agent, and work together to acquire the right information.
What is going to happen with my damaged furniture and/or contents?
We are the best at water damage restoration and will work hard to restore your property back to its pre-damaged condition. However, some items can be permanently damaged if exposed to water for prolonged periods, while other items may need to be moved to high ground and disinfected.
You should know that there are different levels of contaminated water, which will determine which items can be saved, and which ones need to be replaced. Our team will work with you to set aside items that are damaged beyond restoration, and create a list for your insurance adjuster, who will determine a reimbursement for the items.
How long will the dry out take?
The standard drying times for residential water damage can be from 3 to 5 days. If the items on your property have been exposed for a long time to water, it may take longer, and there may be re-construction activities required.
What about my insurance deductible?
You will be responsible for paying the deductible if you make an insurance claim, and the restoration contractors will collect the deductible upfront before they start work on your property. The deductible can also be deducted from your last insurance check, so you will pay the amount when the project finishes. Your insurance carrier can also subtract the deductible amount from the amount they must pay you for the personal items damaged or destroyed.
How much is my electric bill going to be with all this equipment running for multiple days?
Most people get worried about their electric bill with all the equipment being used on their property. However, the cost is a lot less than people think. You don’t need to worry about it, because the electric bill cost is generally paid by the insurance carrier, if it is in the policy. We also have a computer that calculates additional electric cost from our equipment, which will track the maximum amp that every piece of equipment is using and multiply that with the number of days we used the equipment.
Can my family stay in our home during the drying or reconstruction process?
This is entirely the call of the homeowner, but it also depends on which rooms have been affected by water damage, how often you use them, and if you can use bathrooms/kitchen etc. If the rooms and bathrooms in the home are affected, then you can’t stay at home during the drying or reconstruction process. Your insurance company may reimburse you by paying for hotel accommodation and meal costs during the project.
Why does the adjuster wait so long to inspect my loss?
Insurance adjusters are generally handling more than a dozen open claims at any given time, and if there has been a catastrophic weather event or storm, that number could be in the hundreds. When you make a claim, it is entered in the claims system, and will be assigned to an adjuster within 24 hours. The adjuster will contact you and decide when they can come to check the loss based on the schedule of both parties.
The entire process only takes about 2 to 5 days, but insurance adjusters usually expect that you have already made moves to protect your property from any further loss. Most adjusters will visit a water loss when the dry out has been completed or is nearly completed, which is when re-construction services can be approved, and your questions are answered.
What about the odor in my house?
If there has been a contaminated water loss or sewage loss, the odor can be severe at the beginning of the project. However, even in clean water losses, if the water has been sitting for hours, then a nasty odor may start developing.
We have various techniques for odor control, which include chemical applications, hydroxyl equipment, and specialty ozone that cleanses the air of contaminants. Our techniques take time to work, but the time the project is complete, there will be no unpleasant odors in or around your property.
What causes water damage?
There are various reasons why your property can sustain water damage. Natural disasters like hurricanes or floods can cause excess water to come in your home, or water could enter your house due to a leak in your plumbing or from a burst pipe. Even household appliances can cause water to start pooling in areas, when they malfunction.
Septic tanks can overflow and lead to raw sewage spilling into your home or crawlspace. When roof drains and gutters get clogged, excess water can result in serious damage to your home.
Is your water damage restoration service affordable?
Yes! We know how stressful and difficult the situation is when disaster strikes your home. Therefore, we make our service fees extremely affordable, so that everyone can afford repairs and restoration work on their property after any kind of damage.
How can I prevent water damage?
It is imperative that you practice proper maintenance of your appliances to ensure they don’t cause water problems. You should also get monthly inspections on your septic tank and educate everyone in your home on the location of the water supply cutoff valve, which they should turn off in an emergency.
You should also check your water bill, as a sudden increase in the bill indicates a leaky pipe or plumbing problems. If you start noticing black spots on the wall or foul odors in your home, you should get in touch with a water damage restoration and construction company like Resicom immediately.
What should I do after a flood, sewage or water leak?
Immediately get in touch with a water damage remediation service, since you don’t want any delays, as mold will start forming in a few hours. The longer water is sitting, the higher the damage will be on your carpets, walls, and wood. You should also contact your insurance company to start the claims process and avoid the affected area.
My crawl space is flooded. What is a crawl space and how do I fix it?
The crawl space is the area directly below your house, where workers have access to work on the electrical wiring and plumbing. When this gets folded, we will make recommendations to counter the problem. If raw sewage has leaked into the crawl space, we have a sewer gas evacuator to help resolve this problem. We also have experience and tools for removing mold growth in that area.
What are some common effects of water damage?
Excessive water in the house can lead to an extensive array of secondary effects. The value of your property may decrease, the property could be ruined, and the structure of the home could be compromised. The cost of water damage remediation services can be excessive, as your carpets will be destroyed, the wooden floors will start to rot, and the wallpaper and paint will start to chip.
What are some side effects of mold?
The growth of mold on any property can cause serious health problems for you and your family in your house. Mold not only destroys furniture, but also creates a place where roaches, rodents, mites, and unwanted bacteria can leave. Mold is carcinogenic, and can cause stuffy noses, diarrhea, infections, and flu-like symptoms as well.
What does the water damage restoration process involve?
The professionals at Resicom will inspect your property and stop the water source from causing additional damage to the property. We will then use our water extraction equipment to remove excess or standing water from the area. After clearing out the water, the drying process will be administered with the use of heavy fans and dehumidifiers. Once the area has been completely dried out, the air will be tested to ensure the problem is resolved and all mold spores and moisture has been removed.
Will insurance cover the water damage to my property?
The source of the water damage is what will determine if the insurance company covers the cost. They will check to ensure whether you took all necessary precautions to prevent such a situation. Resicom Building and Restoration have great experience with the insurance claim process and have dealt with numerous homeowners submit claims to insurance properly and effectively.
What are the signs of water restoration?
It can be difficult to identify water damage, because sometimes an area may look unaffected and dry, but could be deceiving, since the water is behind the ceiling or walls, or other areas with high moisture rate, which causes mold when left untreated.
How long for mold to grow after a water damage?
Mold doesn’t need a longtime to start growing, and generally takes about 24 to 48 to grow. The standard procedure in the water damage industry is to resolve the problem within 48 hours, otherwise there will be mold growth, which will cause further damage to the home.
Can I remove items after water damage?
This depends on the situation, and you can remove unaffected items from the property. In most cases the water has damaged most items andmust be kept for insurance reasons. You should discuss this with an insurance adjuster, before you start removing items from your property after water damage.
Why does it smell after water damage?
When water mixes with other contaminants, it creates different moisture and smells, which causes mold growth. The smell can be due to several things, but when you hire Resicom Building and Restoration, we will properly test the water to find the source of the smell and then remediate it.
After the restoration is complete, there won’t be any smell left, and you can check everything, before signing off on any satisfaction agreement.
Can I upgrade certain items after a water repair?
Yes, you can upgrade items after water damage, but you may have to pay out of pocket for the upgrades. The only costs covered by the insurance company will be the ones to restore your home back to its original condition.
Do you take care of the repairs from a water cleanup?
Yes, Resicon, is a full-service water restoration company, and we have professionals who take care of water cleanup and damage, along with a team that offers complete water restoration and reconstruction services.
How long does it take until you arrive to clean up the water damage?
We have one of the fastest response times, and will be on-site within an hour, since we know how important time is when handling water damage.
My ceilings are wet. What needs to be done?
The moisture content and severity of the water damage will be evaluated by our water damage technicians, who may also remove part of the ceiling for ventilation. Wet insulation needs to be removed, since it can become a hazard.
What about sewage contamination?
Hard surfaces need to be sanitized and cleaned, and if the items affected can’t be sanitized, they will need to be disposed. These include porous materials like paneling, particleboard, insulation, ceiling tiles, and drywall, which have been affected directly and must be removed.
I have water damage from the storm. How is it handled?
Removing water immediately after a burst pipe, flooding, or storm damage is important to stop water spreading to other parts of your home. All damaged materials will be removed from the premises, and if the latex backing isn’t damaged, we may dry them. We have professional water damage experts, who will assess the damage and give real-time reports.
The premier mitigation company we have is well-trained in the dehumidification and drying process, which will help your business or home get back to its original condition. We use cutting-edge drying equipment and techniques, which include a special infrared camera than can track moisture.
I don’t see damage, should I still have my home inspected after a storm?
If you don’t know how to inspect your home after a storm, you should contact professionals to properly inspect your home. Damage to home structures and roofs can be difficult to locate, but Resicom Building and Restoration are professionals, using state-of-the-art equipment to identify any signs of damage.
How is structural damage addressed after a storm?
The damage your home has sustained from water leaks, flooding, or storms can cause structural damage to the property. This can include damage to your basement, garage, carpet and padding, floors, walls, ceilings, attic, roof, and other areas of your home. At Resicom Building and Restoration, we assess all damage and then develop a restoration plan to deal with any structural damage to your home.
Does boarding up windows cause damage to window frames or my home’s exterior?
Resicom Building and Restoration are committed to maintaining the integrity of your home and take preventive measures to protect your property from damage. We will secure the inside frames when boarding up the windows, so that the exterior of the home isn’t damaged with nail holes or screws.
Are there temporary storm solutions?
To protect your home from any damage during a storm, we offer the following services:
- Temporary board up:
- We will secure your home or business, so that it is properly protected against storm damage with our temporary board up services. We will clean all debris away from the affected area and secure all doors and windows from additional damage.
- Temporary roofing:
- We also offer temporary roofing repairs and will tarp parts of the roof that was affected by the storm. If your home has been damaged by falling trees, heavy snowfall, or torn shingles after a storm, it must be dealt with immediately, and we offer emergency restoration and construction services.